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Technical Support Application Engineer

Date:  Oct 10, 2019
Country:  United Kingdom
State / Province:  Berkshire
City:  Winnersh
Job Type:  Regular
Job ID:  34592

Job Description

This is your opportunity to join our KeysightCare team who deliver technical and application support to external customers and our strategic partners.   The KeysightCare Technical Support Application Engineer is a key player in the customer value chain and you are critical in resolving customer’s technical problems.   

We are looking for an experienced engineer with ideally 3-4 years’ experience, working digital, RF/MW technologies or related businesses.   Typical applications are test of electronic components, digital modulation in wireless communications and a wide range of signal analysis and data acquisition applications. Your knowledge of measurement automation applications to solve connectivity problems is key.

You'll provide timely and effective technical support; clarifying, analysing and resolving technical problems of varied scope and complexity.  You will be required to demonstrate a broad knowledge of instrumentation, applications and technologies, with the intent to grow and become specialised in a specific technology / industry area.

This position requires high energy, a good attitude and teamwork, to drive cost effective problem resolution for our customers. Strong customer focus, technical competence and flexibility to adapt to new technologies, are key success factors.

You start with a comprehensive technical training program, complemented by the development of professional skills required in a services environment.  

Responsibilities include:

- Interface with existing or potential customers, sales and/or service representatives and partners to handle a variety of technical enquiries.
- Provide timely and effective pre and post sales technical support, solving technical problems of varied scope and complexity.
- Close cooperation with the Keysight product and software divisions. The technical support application engineer is the technical interface between the customers and the Keysight WW support team. 
- Leverage post sales interactions with customers to probe and qualify further revenue opportunities.
- Take proactive actions while interacting with customers in terms of solving current problems or addressing potential future needs.

Job Qualifications

Bachelors or Master’s Degree in an engineering or science discipline, or equivalent.
3-4 years’ experience working in a digital, RF/MW technologies or related businesses, a key advantage.
Solid understanding of the generation, demodulation and analysis of digital communication signals.
Solid understanding of RF/MW fundamentals with practical experience using RF/MW test equipment.
Basic programming skills applied in a T&M environment using programming languages such as VEE, LabView, MATLAB ® and Visual Basic.
Strong analytical skills to analyse and solve technical problems
Strong organisational skills, ability to multi-task, prioritise and work well under pressure.Excellent written and oral English language skills.   German or French language skills an advantage.
Full driving license.

Keysight is an equal opportunity employer.

Job Function

Technical Support

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Careers Privacy Statement 

***Keysight is an Equal Opportunity Employer.***


Keysight Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Candidates can be considered to work from the following locations:

EMEA : United Kingdom : Berkshire : Winnersh

Job ID : 34592 


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