Technical Service Solutions Engineer

Date: Oct 11, 2017

Location: Winnersh, GB

Job ID: 274

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Job Description

At Keysight, we’re in business to help scientists and engineers address their toughest challenges with precision and confidence. We offer the most precise electronic measurement tools in the industry, along with advanced software to match.
Our employees leverage their insight and passion to revolutionize electronic measurement and network testing and make a difference in the world.  Every role at Keysight helps us generate the innovations that have made us the world’s premier electronic measurement company.

The single most important customer need we have is to be a “Single Source” Service Solution provider.  To facilitate a total seamless solution with our larger customers, we provide a Resident Engineer to be based on-site at customer’s location to manage the single source coordination and maintenance of Test and Measurement assets on behalf of Keysight and act as the single point of contact for service.  This role brings the responsibility for managing all equipment and associated coordination of support services delivered by Keysight and third party/Other Equipment Manufacturer service providers for the customer.

 

Primary responsibilities for the Resident Engineer will be to:

  • Act as the prime coordinator for planning scheduling and organising the recall and dispatch of Test & Measurement (‘T&M’) equipment to Keysight and Third Party/Other Equipment Manufacturer (‘OEM’) calibration houses for both periodic and ad-hoc calibration, repair or service.
  • Organise any onsite/VOSCAL calibration of T&M equipment.
  • Take responsibility for co-ordination of all onsite activities with Third Party/OEM suppliers.
  • Receive new equipment and perform initial incoming inspection and labelling according to customer quality documentation/requirements.
  • Provide loan equipment (subject to limited availability) to minimise the impact of equipment downtime.
  • Liaise with nominated department contacts on a regular basis regarding the release of all T&M equipment for calibration and repair.
  • Manage all equipment using designated asset management tools, ensuring service records and database integrity is maintained.
  • Deliver Metrics for Operational & Management Reporting and quarterly performance review.
  • Conduct inventory audits; re-labelling and bar-coding of all test equipment and locations to ensure complete accuracy.
  • Proactively manage repairs, including alternative product information to assist Customers decision making process.
  • Initiate shipping of return to vendor calibrations and repairs.

 

Primary Measures:

 

  • Delivery of on-site responsibilities in line with Statement of Work (SOW).
  • Service Level Agreements (SLAs) to meet agreed customer goals and deliverables.
  • Presentation of KPIs at regular review meetings with customer.  30 and 90 days.

Job Qualifications

  • Minimum 3- 5 years of relevant working experience in Service & Support Operations, or related areas of Test and Measurement.
  • Extensive experience in use of business systems and KPI tracking and reporting.
  • Strong team player with ability to take ownership and work in a fast paced environment.
  • Must be able to communicate well across all levels.
  • Must have ability to work remotely and on own initiative from defined guidelines and work instructions.

Job Function

Support / Service

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Privacy Statement 

***Keysight is an Equal Opportunity Employer.***


Keysight Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Candidates can be considered to work from the following locations:

EMEA : United Kingdom : Berkshire : Winnersh

Job ID : 274 

Apply now »