Knowledge Prog/Project Manager

Date: Mar 4, 2019

Location: Santa Rosa, CA, US

Job ID: 31700

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Keysight is the world's leading electronic measurement company, helping scientists and engineers address their toughest technical challenges with confidence through innovations in wireless, modular, and software solutions. Our employees leverage their insight and passion to deliver measurement solutions in wireless communications, aerospace and defense, and semiconductor markets with world-class platforms, software and consistent measurement science.

This job will be part of the Services Solutions Group, which helps customers manage test instruments across the instruments' lifecycles - calibration, repair, technology refresh, asset management, consulting, training and product purchase alternatives. With service centers in over 30 countries, Services is a people intensive, local business.

The Services Solutions Group helps customers find new ways to maximize their asset usage, streamline their engineering operations, and achieve lower costs.

Job Description

This is an exciting new role to shape the future of Keysight’s Knowledge Center for new KeysightCare organization. The role will work with different organizations to set the new strategy for the knowledge center.

  • Establish KeysightCare Knowledge management governance
  • Work with KCC regional managers to meet customer demands
  • Recruit, develop and coach local Knowledge Managers on role expectations and responsibilities
  • Clarify responsibilities to stakeholders to remain consistent with services established within SSG/CSG/EISG/KGS

Leadership Relationships

  • Act as the Knowledge Services point person for national, cross-business leaders
  • Support business and the KCC Regional Managers to advance relationships with other leaders within the KC Org

Practice Area Enablement

  • Develop and maintain relationships with KCC support practice area sponsors, leads and other key stakeholders
  • Oversee the appropriate deployment of knowledge resources/support against support business
  • Support the Knowledge Managers who are aligned to Industry or Business practice area to:
    • Proactively engage with practice area leadership to identify knowledge opportunities and priorities
    • Develop knowledge plans that articulate KS support of the strategic priorities of the practice
    • Drive the collection of strategic content, expertise, qualifications and thought leadership for publication within the global knowledge platforms
    • Curate assets and determine the “best from the rest”
    • Create collections of internal content and external research to support strategic priorities
    • Create and maintain global and local intranet sites for a practice area, as warranted
    • Report to practice area leadership on usage of and contribution to the knowledge system; as well as other metrics associated with KC; analyze findings and bring recommendations to leadership 
    • Implement local qualification campaigns to increase contributions and meet, at a minimum, KC targets
    • Review local strategic client lists and coordinate with global Keysight teams in support of qualifications gathering
    • Lead knowledge transfer sessions on local initiatives / priorities to educate business support and Nerve Center teams
    • Develop, maintain and convey in-depth expertise of global knowledge platforms/tools capabilities and functionality to provide local guidance for MF practitioners
    • Drive integration options and opportunities between global and local tools
    • Embed linkages to global systems within KC systems and intranets
    • Identify and lead the rationalization of local systems that duplicate global systems; where appropriate coordinate migration of content and functionality to global tools 

Adoption Measurement & Improvement

  • Increase awareness, contribution and usage levels:
  • Incorporating knowledge-based services and tools training, on-boarding and local/practice events
  • Customizing and distributing awareness communications
  • Champion knowledge sharing within the KC Support Teams and motivate support for the related services and needed shifts in culture
  • Lead systematic analysis of KC Support Teams practitioner adoption, usage and contribution levels

Systematically deliver reporting in line with KC Support and global leadership strategy and goals 



Job Qualifications

Bachelors or Master Degree or University Degree or equivalent  expereicne

Typically 10+ years relevant experience with specialized experience in Knowledge management. 

Technical Skills

  • Experience with electronic knowledge, repository management, intranets/portals, collaborative and social media tools; SharePoint experience a plus 


  • Experienced, independent thinker with proven project management experience; ability to manage multiple simultaneous projects and stakeholders and deliver results
  • Highly responsive with demonstrated ability to take initiative and interact with all levels of management
  • Strong verbal and written communication skills
  • Exceptional relationship building/relationship management skills to establish rapport, build trust and confidence, and manage customer expectations
  • Collaborative, team player
  • High comfort level working, managing resources, and collaborating in a virtual, global environment
  • Ability to deal with ambiguity and adapt to change; experience managing change, acting as a change agent to influence others
  • Strategic and innovative thinker with critical problem solving skills
  • Understands the business or industry, relevant marketplace trends and competitive environment

Job Function

Support / Service







Day Job




Full Time (F)


Travel Required:


< 25%



Duration (Temp Positions Only):

Not Applicable 


Privacy Statement 

***Keysight is an Equal Opportunity Employer.***

Keysight Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.


Candidates can be considered to work from the following locations:

APAC : Malaysia : Penang : Penang || Americas : United States : California : Santa Rosa

Job ID : 31700 

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