Customer Success Engineer

Date: Jul 31, 2019

Location: Santa Clara, CA, US

Job ID: 34619

Job Description

Job Priorities and Critical Tasks:


  1. Enable customer success by designing and implementing strategies that increase customer usage
    1. CONSISTENT TOUCH:  Owns Customer Relationships with intent to increase successful usage of EEsof products
    2. ONBOARDING and Training to ensure that customers are fully engaged and getting value in the software.
    3. REGULAR COMMUNICATION of latest software release functions, keeps customer updated on how to best utilize the software, and sends appropriate communications that will interest customer.
    4. SUPPORT:  Ensures that the customer receives and acknowledges delivery of support
  2. Proactive and regular Management Account Reviews for largest accounts
    1. MANAGEMENT ALIGNMENT:  Align goals and targets between customer and Keysight
    2. ENGAGEMENT REVIEW of all account activities and highlight improvement opportunities
    3. PROJECT MANAGE prioritized activities
  3. Drive Medium- to Large-Scale Renewals when deal is complex
    1. Manage renewal when deal complexity is too high for Renewal Desk
    2. Engages with SSS on converting renewals from Support/TBL to Flex Contracts
  4. Proactive engagement with SSS to fuel incremental growth of existing contracts
  5. Provides New Business Leads to the SSS
  6. Works closely with AEs and Services to ensure customers are receiving support and training


Preferred Location is Bay Area, but top candidate may work outside Bay Area and in Western Territory

Job Qualifications
  1. Excellent customer relationship management skills with the ability to manage complex interactions
  2. Technically adept to be able to independently qualify customers for product fit and applicability
  3. Strong written and verbal skills
  4. Extremely well organized and able to manage multiple open customer engagements
  5. Effective at selling the value of software updates, technical support contracts, training, and consulting services
  6. Effective at probing for upsell and cross-sell opportunities
  7. Business acumen to be able to discuss the business impacts and benefits of DES products and services with CAD/IT and purchasing professionals
  8. Able to independently configure and quote services and products correctly for dependencies, versions and compatibility with interoperable products
  9. Goal oriented with a strong sense of urgency
  10. Passion for Customer Satisfaction
  11. Skilled in Salesforce, Excel, and other Microsoft Office Products
  12. Adheres to the Standards of Business Conduct
  13. Team player and partners well with immediate sales team and other internal resources


Keysight is an equal opportunity employer.

Job Function


Careers Privacy Statement 

***Keysight is an Equal Opportunity Employer.***

Keysight Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Candidates can be considered to work from the following locations:

Americas : United States : California : Santa Clara

Job ID : 34619