Support Engr Supervisor

Date: Feb 6, 2019

Location: Roseville, CA, US

Job ID: 31888

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Job Description

Keysight Technologies Inc. seeks a Service Engineer Supervisor with demonstrated experience in servicing the calibration and repair needs of high-tech customers. You will be supervising a team of technicians and/or engineers while working alongside them to provide calibration and repair support on customer units.  This full-time position located in Roseville California, will be responsible for service delivery excellence, technical performance, customer satisfaction, and quality/regulatory compliance for RF/microwave signal sources.  The ability to grow capacity and capability while driving productivity improvements and cost reductions is paramount.


This position requires proven leadership abilities and strong people management skills to effectively lead a growing, multi-shift operation of technicians/engineers.  Effective communication and partnering skills across internal teams as well as with external customers is a must. The successful candidate will be responsible for the management of the assigned personnel.   


The responsibilities of the Service Engineer Supervisor will include:


  • Oversee calibration and repair services of multi-OEM test & measurement instrumentation.
  • Provide customer-focused leadership for RF/microwave signal sources production teams.
  • Closely manage team performance to achieve or exceed defined customer commitments for Ship-on-Time and Turn Around Time.
  • Drive continuous improvement of all operational process efficiencies to maximize gross margins.
  • Test, calibrate/validate and repair Keysight or Multi-OEM electronic test equipment or analytical instruments, products and modules to maintain functionality and accuracy.
  • Operate, maintain, troubleshoot, repair and calibrate electronic precision measurement equipment and calibration laboratory reference standards.
  • Interpret customer requirements and potential needs to meet customer satisfaction goals.
  • Manage internal processes to meet ISO17025 and AS9100 quality requirements and other Keysight-defined technical and quality system requirements.
  • Actively support higher level key initiatives and projects.

Job Qualifications

  1. Associates in Electronic Technology (prefer Bachelors in Electrical/Electronic Engineering) or equivalent experience required.
  2. A minimum of 10 years of experience performing electronic measurements, specifically in RF/microwave signal sources is highly desirable.
  3. Experience managing a calibration and repair team for T&M instrumentation.
  4. Ability to solves complex problems requiring breadth/depth of knowledge of repair, calibration, metrology principles, repair and preventative maintenance techniques equipment and processes.
  5. Demonstrated leadership in complex technical areas.
  6. A proven track record of managing multiple tasks, projects, activities & deadlines successfully.
  7. Thorough knowledge of metrology principles and measurement uncertainties.
  8. Strong leadership skills biased toward communications, employee development, and management-by-objectives.
  9. Experience maintaining strong customer relationships with supporting metrics.
  10. Familiarity with LEAN and Six Sigma to drive process improvements and efficiency gains is desired
  11. Demonstrated effectiveness in communicating plans & objectives to a technical team.
  12. Excellent communications skills & experience in building relationships across organizations.
  13. Must have experience operating, maintaining, troubleshooting, repairing and calibrating electronic precision measurement equipment and calibration standards.


Visa sponsorship is not available for this position.


Job Function

Services / Support


Privacy Statement 

***Keysight is an Equal Opportunity Employer.***

Keysight Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Candidates can be considered to work from the following locations:

Americas : United States : California : Roseville

Job ID : 31888 

Apply now »