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Service Tech Support

Date:  Sep 29, 2019
Country:  United States
State / Province:  California
City:  Roseville
Job Type:  Regular
Job ID:  34017

Job Description

We are looking to add a Repair and Calibration Service Technician to our team!
Chosen individual will be responsible for the following:

• Perform calibrations, adjustments, and basic repairs on Test Measurement and Diagnostic Equipment (TMDE).

• Solve technical problems of limited scope and complexity. Escalate more difficult repairs to experienced technicians.

• Work with clearly defined objectives on customer service assignments that may be repetitive in nature.

• Working within your area of expertise, you will clarify, analyze, develop, and implement actions and solutions while supporting field staff and customers.

• Provide consistent, solid contribution to team and service center delivery goals.

• Adheres to established production processes and is responsible for achieving established team production goals.

• Provides internal and external customer satisfaction through effective communication, innovation, and direct application of technical skills.

• Exercises good discretion in the use of time and other Keysight resources. Maximizes the use of existing assets, multi-tasks effectively, and ensures Keysight resources are used properly.  Understanding of and compliance with ESD protocol and connector care is a must.

• Maintains high workmanship standards and delivers on commitments. Promotes ESD, Service Note compliance, and other programs that are conducive to the delivery of high quality service and minimization of re-repair.
 

Job Qualifications

• This position requires some education, specialized training/certification, or applicable Military experience.

•  This position requires some calibration and repair of a wide variety of Keysight Oscilloscopes, Logic Analyzers, Sampling Scopes, Active Probes, Passive Probes, Passive devices, signal generators, network analyzers, power supplies, power sensors, digital multimeters, spectrum analyzers, and other equipment with ranges up to 67 GHz.

• 2+ years of related experience in the calibration and repair of electronic test equipment is preferred.

• Demonstrates electronic and mechanical competence.

• Exercises good discretion in the use of time and other Keysight resources. Maximizes the use of existing assets, multi-tasks effectively, and ensures Keysight resources are used properly (i.e. connector care, ESD, ETE).

• Maintains high workmanship standards and delivers on commitments. Promotes ESD, Service Note compliance, and other programs that are conducive to the delivery of high quality service and minimization of re-repair.

• Communicates effectively with internal and external customers. May initiate customer interaction as appropriate. Escalates issues through appropriate channels when necessary. This is done verbally or via written correspondence.

• Possesses excellent organizational skills.

• Exhibits the ability to build and maintain professional relationships with wide range of people.

• Adheres to the highest standards of business ethics.

 

 

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Visa sponsorship is not available for this position.

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Job Function

Support / Service

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Privacy Statement 

***Keysight is an Equal Opportunity Employer.***


Keysight Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Candidates can be considered to work from the following locations:

Americas : United States : California : Roseville

Job ID : 34017 


Nearest Major Market: Sacramento

Job Segment: Technical Support, Technology