Technical Support Engineer

Date: Jun 7, 2018

Location: Penang, MY

Job ID: 882

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Job Description

Primary responsibilities for this role are to provide post-sales support and to develop the support strategy for new products.

  • Uses in-depth technical or scientific knowledge and product expertise to resolve product support escalations. May interact directly with customers or provide deep support internally to Field Service Engineers, Remote Engineers, or customer call center personnel.
  • For new products ensures support plan, repair levels, and production support plans are developed and implemented. Additionally may -
  • Provide technical product and measurement consulting on presales opportunities.
  • May interact with marketing, sales, technical support, QA, manufacturing, product development, etc. as well as external customers to ensure that products have necessary features, cost parameters, supportability goals, reliability targets and release schedules.
  • May be responsible for writing product/process user documentation
  • May develop and deliver technical training to the Keysight technical support teams, such as field service and remote service engineers
  • Works on technical marketing assignments with broadly defined objectives
  • Solves straight-forward issues, challenges and problems within field of specialization

Job Qualifications

  • Bachelors or Masters Degree or University Degree or equivalent.
  • Typically 2-4 years relevant experience for entry to this level.
  • Requires general proficiency with tools, systems and procedures to accomplish job.
  • Experience in test and measurement instruments industries

Job Function

Marketing

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Privacy Statement 

***Keysight is an Equal Opportunity Employer.***


Keysight Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Candidates can be considered to work from the following locations:

APAC : Malaysia : Penang : Penang

Job ID : 882 

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