Support Operations Administrator - 31389

Date: Oct 11, 2018

Location: Penang, MY

Job ID: 31389

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Job Description

The FSL Administrator will join our expanding After Market Services (AMS) team. This person will work with the FSL team members to monitor the supply of repair inventory levels for a growing global customer base.   They will need to closely coordinate with various teams to resolve any issues with shipments of inventory, both to the FSL locations and to the customer. The right candidate will be customer focused, have excellent communication skills, be detail oriented and the ability to work well without direct supervision. The candidate should be familiar with Microsoft Office tools.



  • Set up and maintain Min/Max levels of inventory in FSL locations worldwide.

o   Create orders in Oracle to drive material.

o   Follow up with Factory to resolve any issues with orders.

o   Adjust min/max levels as needs change in the FLS locations.

o   Work with Planners on any shortages/backorders.

  • Work with FSL teams to maintain correct levels of inventory in FSL sites.

o   Set up min/max levels in Oracle.

o   Monitor and adjust inventory levels based on RMA rates.

o   Adjust based on requests from FSL members.

o   Assist FSL with any receiving or shipping related issues.

  • Assist in returns of defective material from the FSL site.

o   Monitor sites for defective (DEF) returns.

o   Coordinate shipment of defective returns to the factory for disposition.  

  • Verification of inventory availability for order fulfillment.

o   Work with FSL teams to perform monthly cycle counts.

o   Report counts back to inventory control teams.

  • Work with shipping department (GTL) as required to expedite order shipments.
  • Interface with all stakeholders as required in Support management team.
  • Perform other assignments as identified by management.

Job Qualifications

  • 4+ years of experience in Planning, Customer Service or Order Entry.
  • Proficient in MS Office and Outlook. 
  • Ability to communicate clearly and effectively in English (written and verbal). 
  • Responsive and empathetic to customer needs and requirements. 
  • Self-motivated and able to work proactively in a fast-paced environment. 
  • Must be highly organized, with strong planning, time management and decision-making abilities.
  • Manages projects efficiently and independently; requires minimal supervision.
  • Team dynamics - work effectively with team members in support of department goals. 



  • Oracle experience
  • Advanced Excel skills
  • Forecasting experience
  • Shipping experience
  • Inventory management experience

Job Function








Day Job




Full Time (F)


Travel Required:


< 25%



Duration (Temp Positions Only):

Not Applicable 


Privacy Statement 

***Keysight is an Equal Opportunity Employer.***

Candidates can be considered to work from the following locations:

APAC : Malaysia : Penang : Penang

Job ID : 31389 

Apply now »