Service Support Engineer

Date: Jun 8, 2018

Location: Penang, MY

Job ID: 29343

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Internal Job Description

Primary Function:

Ensure compliance and conformance for overall Hardware Test Center (HTC) lab equipment functionality and performance in the areas of Safety, Regulatory, and Environmental Testing.

  • Responsible for equipment procurement, assets and inventory management, general maintenance & repairs and preventive maintenance.
  • Plan and schedule equipment preventive maintenance (PM) and calibration; track the records, calibration certificates, inspections, warrantees and service agreements for HTC equipment and tools.
  • Improve overall lab equipment functionality, performance and quality; minimize operational costs 
  • Ensure minimal equipment downtime for overall efficiency & effectiveness (OEE)

Specific Roles & Responsibilities:

  • Responsible for procurement, maintenance and upkeep of all HTC equipment and tool. Work in close collaboration with technical leads, operations manager on equipment investment to ensure the right decision is being made on equipment or tool procurement.
  • Liaise with suppliers to ensure excellent service and support for HTC equipment in terms of on-time delivery, quality, after sales service, PM and optimize total cost of ownership. 
  • Ensure all HTC equipment and tools meets the compliance and conformance standards as well as operational standards.
  • Ensure training is provided to employees on equipment and tools functionality and handling in an appropriate and safe manner. 
  • Responsible for overseeing HTC equipment calibration and preventive maintenance; ensure on-time preventive maintenance schedules for restoring, repairing, or replacing faulty or inoperative components and parts. 
  • Plan annual maintenance budgets; monitoring and track expenditures; identifying variances; implementing corrective actions to ensure an efficiency and effectiveness.
  • Evaluates functionality and improve reliability of hardware test center systems and associated equipment by adhering to regulatory and safety stands; identifying problems, recommending and implementing changes.  Work on continuous improvement for quality, efficiency and cost optimization.
  • Responsible for HTC assets management and lab relayout or expansion activities. Manage and monitor inventory for repairs or replacement.
  • Maintains safe and healthy work environment by following standards and procedures; complying with legal codes and regulations.
  • Ensure readiness of HTC labs for any applicable audits.
  • Work on assigned projects from time to time.

Job Description

Primary Function:

Ensure compliance and conformance for overall Hardware Test Center (HTC) lab equipment functionality and performance in the areas of Safety, Regulatory, and Environmental Testing.

  • Responsible for equipment procurement, assets and inventory management, general maintenance & repairs and preventive maintenance.
  • Plan and schedule equipment preventive maintenance (PM) and calibration; track the records, calibration certificates, inspections, warrantees and service agreements for HTC equipment and tools.
  • Improve overall lab equipment functionality, performance and quality; minimize operational costs 
  • Ensure minimal equipment downtime for overall efficiency & effectiveness (OEE)

Specific Roles & Responsibilities:

  • Responsible for procurement, maintenance and upkeep of all HTC equipment and tool. Work in close collaboration with technical leads, operations manager on equipment investment to ensure the right decision is being made on equipment or tool procurement.
  • Liaise with suppliers to ensure excellent service and support for HTC equipment in terms of on-time delivery, quality, after sales service, PM and optimize total cost of ownership. 
  • Ensure all HTC equipment and tools meets the compliance and conformance standards as well as operational standards.
  • Ensure training is provided to employees on equipment and tools functionality and handling in an appropriate and safe manner. 
  • Responsible for overseeing HTC equipment calibration and preventive maintenance; ensure on-time preventive maintenance schedules for restoring, repairing, or replacing faulty or inoperative components and parts. 
  • Plan annual maintenance budgets; monitoring and track expenditures; identifying variances; implementing corrective actions to ensure an efficiency and effectiveness.
  • Evaluates functionality and improve reliability of hardware test center systems and associated equipment by adhering to regulatory and safety stands; identifying problems, recommending and implementing changes.  Work on continuous improvement for quality, efficiency and cost optimization.
  • Responsible for HTC assets management and lab relayout or expansion activities. Manage and monitor inventory for repairs or replacement.
  • Maintains safe and healthy work environment by following standards and procedures; complying with legal codes and regulations.
  • Ensure readiness of HTC labs for any applicable audits.
  • Work on assigned projects from time to time.

Job Qualifications

  • Possess degree in mechatronic or mechanical or electrical/electronic with knowledge on equipment maintenance and trouble shooting. Able to read and decipher technical diagrams, schematics and manuals will be an added advantage.
  • 5 years relevance experience and/or 1-3 years in supervisory experience.
  • Key competencies:
    • A problem solver and creative thinker
    • Ability to both lead and work as part of a team
    • Ability to train others in the safe and effective use of equipment.
    • Flexible and able to keep calm under pressure during very busy periods
  • Strong interpersonal and communications skills (written and oral)

Keysight is an equal opportunity employer.

Job Function

Quality/Regulatory

      

     

Shift:

            

          

 

Day Job

            
            

Schedule:

            
            

Full Time (F)

            
            

Travel Required:

            
            

< 25%

            

 

Duration (Temp Positions Only):

Not Applicable 

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Privacy Statement 

***Keysight is an Equal Opportunity Employer.***

Candidates can be considered to work from the following locations:

APAC : Malaysia : Penang : Penang

Job ID : 29343 

Apply now »