Customer Serv Ops Sr Rep- Advanced - G10845

Date: Aug 14, 2019

Location: Penang, MY

Job ID: 34865

Job Description

Provides pre-sales and/or post-sales consulting to benefit Keysight customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, repair /calibration requests, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration. Manages and coordinates the end-to-end customer experience (from order to installation) by applying broad knowledge of customer situations, company processes, local laws, financial requirements, and international compliance requirements related to customer sales contracts and product shipment. Resolves customer service issues for complex, multi-country or multi-regional accounts. Acts as a liaison between customers and appropriate internal organizations such as sales, manufacturing, logistics and service delivery to resolve customer inquiries. Influences changes to production and/or shipping schedules and price changes. May identify and follow up on business opportunities. May be responsible for project management of country, regional or multi-country projects.  Determines and develops approaches to assignments. Leads customer service projects requiring coordination with other functions. Solves a broad range of customer service-related problems of varying scope and complexity

Job Qualifications
  • Bachelors or Masters Degree or University Degree or equivalent.
  • Typically 4-5 years relevant experience for entry to this level.
  • Requires in-depth knowledge and experience in job and ability to work independently.
Job Function

      

     

Shift:

            

          

 

Day Job

            
            

Schedule:

            
            

Full Time (F)

            
            

Travel Required:

            
            

< 25%

            

 

Duration (Temp Positions Only):

Not Applicable 

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Careers Privacy Statement 

***Keysight is an Equal Opportunity Employer.***

Candidates can be considered to work from the following locations:

APAC : Malaysia : Penang : Penang

Job ID : 34865