Field Service Engineer Expert

Date: Jun 13, 2018

Location: Nashua, NH, US

Job ID: 23881

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Keysight is the world's leading electronic measurement company, helping scientists and engineers address their toughest technical challenges with confidence through innovations in wireless, modular, and software solutions. Our employees leverage their insight and passion to deliver measurement solutions in wireless communications, aerospace and defense, and semiconductor markets with world-class platforms, software and consistent measurement science.

This job will be part of the Worldwide Sales / Field Operations Group, which is responsible for building and maintaining customer relationships to sustain Keysight's leadership in the market.  Engineers and scientists in more than 14,000 companies use Keysight offerings to research, design, develop, manufacture, install, and maintain electronic components, devices, subsystems and systems. And all of them interface with Keysight's global network of direct sales, support, and indirect channel partners.

Internal Job Description

Keysight is the world's leading electronic measurement company, helping scientists and engineers address their toughest technical challenges with confidence through innovations in wireless, modular, and software solutions. Our employees leverage their insight and passion to deliver measurement solutions in wireless communications, aerospace and defense, and semiconductor markets with world-class platforms, software and consistent measurement science.

This job will be part of the Services Solutions Group, which helps customers manage test instruments across the instruments' lifecycles - calibration, repair, technology refresh, asset management, consulting, training and product purchase alternatives. With service centers in over 30 countries, Services is a people intensive, local business.

The Services Solutions Group helps customers find new ways to maximize their asset usage, streamline their engineering operations, and achieve lower costs.


We have an exciting opportunity for a proven technical expert in the repair & Calibration of Test and Measurement Equipment. This is role for a key individual who will work full time at our facility in Nashua, NH performing calibrations on all makes of test equipment and repairs on Keysight products.

Specific duties include:
Establish and maintain close communication with customers to ensure optimal performance of customers' and Keysight Technologies' test equipment assets
Ensure compatibility between customer expectation and support provided by Keysight Technologies.
Evaluate test failures, distinguishing between hardware & system software to determine if repair or re-alignment is required
Perform calibration and adjustment procedures on Keysight and non-Keysight products after repairs
Understand, and utilize STE, TME, MetCal, HPUX, 11808 and PC based software as required
Install software and firmware upgrades that may include re-image of the customer’s instrument
Ability to Perform repairs, on most Keysight products that are critical to customer uptime.

Job Description

Keysight is the world's leading electronic measurement company, helping scientists and engineers address their toughest technical challenges with confidence through innovations in wireless, modular, and software solutions. Our employees leverage their insight and passion to deliver measurement solutions in wireless communications, aerospace and defense, and semiconductor markets with world-class platforms, software and consistent measurement science.

This job will be part of the Services Solutions Group, which helps customers manage test instruments across the instruments' lifecycles - calibration, repair, technology refresh, asset management, consulting, training and product purchase alternatives. With service centers in over 30 countries, Services is a people intensive, local business.

The Services Solutions Group helps customers find new ways to maximize their asset usage, streamline their engineering operations, and achieve lower costs.


We have an exciting opportunity for a proven technical expert in the repair & Calibration of Test and Measurement Equipment. This is role for a key individual who will work full time at our facility in Nashua, NH performing calibrations on all makes of test equipment and repairs on Keysight products.

Specific duties include:
Establish and maintain close communication with customers to ensure optimal performance of customers' and Keysight Technologies' test equipment assets
Ensure compatibility between customer expectation and support provided by Keysight Technologies.
Evaluate test failures, distinguishing between hardware & system software to determine if repair or re-alignment is required
Perform calibration and adjustment procedures on Keysight and non-Keysight products after repairs
Understand, and utilize STE, TME, MetCal, HPUX, 11808 and PC based software as required
Install software and firmware upgrades that may include re-image of the customer’s instrument
Ability to Perform repairs, on most Keysight products that are critical to customer uptime.

Job Qualifications

  • This critical role requires the following skills:
    • Bachelor’s Degree, University Degree, Technical School or Military PMEL/TMDE or equivalent industry experience
    • Minimum of 5+ years related experience in Field Customer Support of Test and Measurement instruments with typically 7+ years of overall experience
    • RF/ Microwave repair and calibration to 50 GHz is preferred
    • Excellent troubleshooting and technical skills
    • Must have calibration and repair service experience of all types of Keysight Test Equipment
    • Experience using automated calibration software platforms (STE, TME, PC Based, etc) a plus.
    • Must have experience in Test and Measurement industry
    • Must have strong verbal and written communication skills to interface with customers and peers
    • Candidates must be in local area (Nashua, NH) or willing to relocate themselves
    • Must have ability to lift 35 lbs

Job Function

Support / Service

      

     

Shift:

            

          

 

Day Job

            
            

Schedule:

            
            

Full Time (F)

            
            

Travel Required:

            
            

None

            

 

Duration (Temp Positions Only):

Not Applicable 

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Privacy Statement 

***Keysight is an Equal Opportunity Employer.***


Keysight Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Candidates can be considered to work from the following locations:

Americas : United States : New Hampshire : Nashua

Job ID : 23881 

Apply now »