Services/Spt Prog Specialist

Date: Nov 8, 2018

Location: Moscow, MOW, RU

Job ID: 31782

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Job Description

Through thorough understanding of the support organization’s activities, provides support to support professionals and management for any of the following responsibilities: document creation for support organization or external customers, performing delegated administrative responsibilities of service tech role, call management, office automation assistance, remote team support, etc.

Responds to customer inquiries, acts as liaison with product divisions and other internal entities for customer feedback. 

Evaluates assignments and determines actions required. Duties involve analysis and new/ customized approaches. Solves complex problems requiring technical breadth/ depth of knowledge.

Job Qualifications

Requires higher education or specialized training/certification, or equivalent combination of education and experience. Typically minimum of 2-3 years relevant experience for entry to this level. Requires extensive knowledge and skills to complete specialized tasks.

Other requirements:

- Commercial education

- Experience with servicing customers

- Experience in escalation handling

- Effective Communicator

- Very good Russian (Verbal and written)

- Very good English (verbal and written)

- Willing to work flexible

- Organizational skills, decisiveness

- Customer service minded

- Knowledge of Microsoft office

- Experience in using ERP-Systems (Oracle, Siebel, SAP)

 

 

 

Job Function

Support / Service

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Privacy Statement 

***Keysight is an Equal Opportunity Employer.***


Keysight Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Candidates can be considered to work from the following locations:

EMEA : Austria : Upper Austria : Linz || EMEA : Austria : Vienna : Vienna || EMEA : Belgium : East Flanders : Gent || EMEA : Belgium : Flemish-Brabant : Rotselaar || EMEA : Denmark : North of Jutland : Aalborg || EMEA : Finland : Northern Ostrobothnia : Oulu || EMEA : Finland : Uusimaa : Espoo || EMEA : France : Essone : Les Ulis || EMEA : France : Haute-Garonne : Blagnac || EMEA : Germany : Baden-Württemberg : Boeblingen || EMEA : Germany : Bavaria : Munich || EMEA : Germany : Bavaria : Oberhaching || EMEA : Germany : Bayern : Garching || EMEA : Germany : Hamburg : Hamburg || EMEA : Germany : Hessen : Frankfurt/Main Niederrad || EMEA : Germany : Nordrhein Westfalen : Bochum || EMEA : Germany : North Rhine Westphalia : Ratingen || EMEA : Ireland : Dublin : Dublin || EMEA : Israel : Israel : Azorim Park || EMEA : Israel : Israel : Haifa || EMEA : Italy : Lazio : Rome || EMEA : Italy : Lombardia : Milan || EMEA : Netherlands : North Holland : Amsterdam || EMEA : Romania : Bucharest : Bucharest || EMEA : Russia : Central region : Moscow || EMEA : Russia : North West region : St. Petersburg || EMEA : Russia : Privolzhsky region : Nizhy Novgorod || EMEA : Russia : Siberian region : Tomsk || EMEA : Russia : Southern Federal region : Rostov-on-Don || EMEA : Spain : Andalusia : Malaga || EMEA : Spain : Basque country : Bilbao || EMEA : Spain : Catalonia : Barcelona || EMEA : Spain : Madrid : Madrid || EMEA : Sweden : Stockholm : Kista || EMEA : Sweden : Västergötland : Goteborg || EMEA : Switzerland : Geneva : Geneva || EMEA : Switzerland : Vaud : Morges || EMEA : United Arab Emirates : Dubai : Dubai || EMEA : United Kingdom : Berkshire : Winnersh || EMEA : United Kingdom : Corsham : Corsham || EMEA : United Kingdom : Hampshire : Fleet || EMEA : United Kingdom : Scotland : Edinburgh || EMEA : United Kingdom : Suffolk : Ipswich || EMEA : United Kingdom : West Midlands : Telford

Job ID : 31782 

Apply now »