Customer Service Specialist

Date: Jul 6, 2019

Location: Manesar, IN

Job ID: 34300

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Job Description

Responsible for interfacing with customers, logistics, manufacturing and/or sales or service representatives to handle a variety of pre-sales or post-sales service functions. Responds to and /or provides assistance to Keysight trade customer and internal customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, repair /calibration requests, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration. May act as lead for team responsible for booking orders and/or processing quotes. In a factory environment, order fulfillment activities may include monitoring inventories and coordination of delivery of factory products. Resolves problems by applying established policies, procedures and tactics.

 

  • Evaluates customer service assignments and determines actions required
  • Customer service tasks involve analysis and new/customized approaches
  • Solves complex administrative problems requiring breadth/depth of customer service knowledge

Job Qualifications

  • Requires higher education or specialized training/certification, or equivalent combination of education and experience.
  • Typically minimum of 5 yearsrelevant experience for entry to this level.
  • Requires extensive knowledge and skills to complete specialized tasks.

Job Function

      

     

Shift:

            

          

 

Night Job

            
            

Schedule:

            
            

Full Time (F)

            
            

Travel Required:

            
            

None

            

 

Duration (Temp Positions Only):

Not Applicable 

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Privacy Statement 

***Keysight is an Equal Opportunity Employer.***

Candidates can be considered to work from the following locations:

APAC : India : Haryana : Manesar

Job ID : 34300 

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