Cust Serv Spec, Collections

Date: Jun 19, 2017

Location: Manesar, HR, IN

Job ID: 5281

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Keysight is the world's leading electronic measurement company, helping scientists and engineers address their toughest technical challenges with confidence through innovations in wireless, modular, and software solutions. Our employees leverage their insight and passion to deliver measurement solutions in wireless communications, aerospace and defense, and semiconductor markets with world-class platforms, software and consistent measurement science.


This job will be part of the Keysight Enterprise Functions group, which supports Keysight’s infrastructure and operations and helps us create industry-leading solutions with speed and precision. Departments include Quality, Human Resources, Finance, Legal, IT, Order Fulfillment, Government Affairs and Communications.

Job Description

Responsible for interfacing with customers, logistics, manufacturing and/or sales or service representatives to handle a variety of pre-sales or post-sales service functions. Responds to and /or provides assistance to Keysight trade customer and internal customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, repair /calibration requests, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration. May act as lead for team responsible for booking orders and/or processing quotes. In a factory environment, order fulfillment activities may include monitoring inventories and coordination of delivery of factory products. Resolves problems by applying established policies, procedures and tactics.

 

Discipline: Collections

 

Provides administrative support in the collections process. Implements credit approval decisions on new accounts. Resolves, collects, and manages past due accounts and outstanding invoices. Monitors processes and the effectiveness of business controls and recommends
improvements. Ensures proper control, recording and classification of transactions. Uses accounting and financial systems and tools to input data, generate reports, conduct specialized research projects and respond to inquiries. Interfaces with sales support, customer service and accounts receivable to reconcile accounts.

 

  • Evaluates customer service assignments and determines actions required
  • Customer service tasks involve analysis and new/customized approaches
  • Solves complex administrative problems requiring breadth/depth of customer service knowledge

Job Qualifications

  • Requires higher education or specialized training/certification, or equivalent combination of education and experience.
  • Typically minimum of 5 years relevant experience for entry to this level.
  • Requires extensive knowledge and skills to complete specialized tasks.

Job Function

Customer Service

      

     

Shift:

            

          

 

Evening Job

            
            

Schedule:

            
            

Full Time (F)

            
            

Travel Required:

            
            

None

            

 

Duration (Temp Positions Only):

Not Applicable 

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Privacy Statement 

***Keysight is an Equal Opportunity Employer.***

 

Candidates can be considered to work from the following locations:

APAC : India : Haryana : Manesar

Job ID : 5281 

Apply now »
Apply now