Field Service Engineer, Expert

Date: Feb 13, 2019

Location: Hyderabad, AP, IN

Job ID: 32307

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Job Description

The candidate would be part of the Keysight “Network Emulation Solutions” (NES), Solution Support Organisation, delivering post-sales customer support for 4G & 5G test solutions direct to key customers, based out of our Keysight Hyderabad office.

Drawing on physical / protocol layer knowledge, provide specialist technical support directly to Keysight NES customers with emphasis on Over the Air testing and Channel Emulation and some focus on L3 protocol testing.

The successful candidate will be a bright and proactive engineer with a good theoretical and practical knowledge of physical layer testing and good communicator that enjoys taking on complex technical challenges.  

 

Duties & Responsibilities

  • Understand and learn Keysight 5G R&D (Protocol R&D Toolset, RF DVT) and Conformance Solutions (RCT, RRM and PCT) for UE and gNB/eNB Test and Validation
  • Assist in 5G system Bring-Up by setting up the system HW/installation of required FW/SW License/Basic Checks/Test Scenarios with customer UE/MTP.
  • Delivery of technical product knowledge and practical knowhow to customers, maximising product usage and benefit
  • Troubleshooting and resolving technical system level and configuration issues on site with key customer (90% of working time on site).
  • Help customer in creating Protocol automation scripts / modify existing scripts as per customer need using Keysight PRT Tool Set and test / validate with system on customer UE / MTP
  • Test system automation design, setup and verification.
  • Providing high quality analysis of suspected product defects and enhancement requests that require rapid escalation to tier 2 support teams at Keysight R&D centres.
  • Ownership of technical issues within the region and maintaining oversight through to resolution.
  • Provide regular management reports on customer support status and priorities within region.
  • Develop strong relationship with Key customers and provide to them clear status updates and summary reports.
  • Providing hands-on technical training and product demonstration to customers.
  • Proposal of future enhancements for products and user documentation.

Job Qualifications

Essential:

  • Minimum of 5 years software and telecommunication test experience
  • Protocol L2/L3 and signaling knowledge of wireless technologies and standards (2G/3G, LTE and LTE-A), 5G knowledge is an added advantage.
  • Proven practical experience of RF Technology and standards (2G/3G, LTE, LTE-A). 5G experience is an added advantage.
  • Working experience in UE Testing/gNB Testing/Validation on 5G/4G/3G/2G/WLAN Technologies
  • Experience in working on TE (Keysight (Anite) / Anritsu / R&S) Platforms like Base-Station Emulator
  • Hands-on Protocol Scripts Development on platform like Keysight / Anite SAS will be an added advantage
  • Available for international travel when required for short periods
  • Good problem solving and analytical skills
  • Self-motivated with the ability to work independently
  • Proactive learner with a positive “can do” attitude
  • Good engineering or science degree

 

Highly Desirable

  • Software programming experience with C#/C++ and Python.
  • Experience of SW development, source code management and defect tracking systems
  • Practical experience of test system configuration and automation
  • Background in customer support / collaboration or technical customer facing roles
  • Mobile channel modelling simulation abilities using matlab.
  • Some experience with Perl
  • Experience in test automation.
  • Customer oriented and commercially aware.

Job Function

Support / Service

 

Business:

Communications Solutions Group - Wireless Devices & Operators

Employment Program:

Regular

Duration (temp position only):

Not Applicable

Relocation Benefits:

No

Shift:

Day Job

Schedule:

Full Time (F)

Travel Required:

< 25%

Staffing Recruiter:

Rishi Singla

Hiring Manager:

Ian James Roberts

 

Candidates can be considered to work from the following locations:

 

APAC : India : Andhra Pradesh : Hyderabad

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***Keysight is an Equal Opportunity Employer.***

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