Field Service Engineer, Advanc

Date: Sep 10, 2019

Job Description

Job Description

The role is part of the Keysight “Network Emulation Solutions” (NES), Customer Support Organisation, delivering post-sales customer support for 4G & 5G test solutions directly to key customers. The successful candidate will be a bright and proactive engineer with a good theoretical and practical knowledge of physical layer, protocol and RF testing and good communicator that enjoys taking on complex technical challenges and working in a customer facing environment.

 

Duties & Responsibilities

  • Test and debug the full suite of Keysight products from the developer’s tool set to the conformance and Inter-operability products.
  • Debug customers’ 3GPP 4G/5G protocol L1,L2,L3 issues, analyze logs and work with Keysight internal teams (e.g. R&D) to resolve issues.
  • Support new 3GPP 4G/5G L1,L2,L3 feature integration
  • Build technical, credible relationships with key customer engineering personnel becoming a resident expert for key customers.
  • Work closely with customers to understand their system and testing needs, creating demand for additional sales and feeding requirements to R&D and product planning
  • Utilize a range of methods to efficiently solve customer issues, including e-mail, telephone, remote access sessions to customer systems and customer onsite visits.
  • Ownership of technical issues within the region and maintaining oversight through to resolution.
  • Help in preparation of internal and external training material and participate in customer facing training sessions when required.

Job Qualifications

Required Skills

  • BS/MS in Electrical Engineering or equivalent education with emphasis in wireless communication systems.
  • Minimum of 5 years software and telecommunication test experience
  • Good working knowledge of 3GPP 4G/5G Access Stratum protocols (L1/L2/L3).
  • Strong understanding of RF and wireless test and measurement applications.
  • Proven experience creating and maintaining test tools with some of these programming languages; (C#, C++ or VB), Python
  • Experience with 4G/5G mobile device testing and script development on test equipment’s.
  • Available for international travel when required for short periods
  • Good problem solving and analytical skills
  • Ability to develop strong relationships with customers and internal teammates.
  • Strong written and verbal communications skills

 

Desirable Skills

  • Background in customer support / collaboration or technical customer facing roles
  • Familiar with testing wireless communications devices using base station emulation, fading emulator, drive test simulator, spectrum/signal analyzers, signal sources and network analyzer.
  • Working experience of scripting with TTCN-3Ability to adapt to changing product requirements during development in response to an aggressive marketplace
  • Experience working across teams and geographies
  • Expertise in measurements instruments automation.
  • Passion for continuous learning in wireless technology.

Job Function

Support / Service

 

Business:

Communications Solutions Group - Wireless Devices & Operators

Employment Program:

Regular

Duration (temp position only):

Not Applicable

Relocation Benefits:

No

Shift:

Day Job

Schedule:

Full Time (F)

Travel Required:

< 25%

Staffing Recruiter:

Rishi Singla

Hiring Manager:

Ian James Roberts

 

Candidates can be considered to work from the following locations:

 

APAC : India : Andhra Pradesh : Hyderabad

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***Keysight is an Equal Opportunity Employer.***