Field Service Engineer

Date: Apr 16, 2018

Location: Hachioji, 13, JP

Job ID: 9050

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Job Description

Responsible for on-site and repair center activities such as installation, implementation, maintenance and repair of company and multi-vendor systems solutions which may include hardware, software and networking products as well as operating systems. Installs and optimizes hardware/software/network products and configurations at customer sites. Diagnoses and resolves product performance problems. Performs maintenance and repair services. Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance. Proactively responds to potential equipment issues to prevent unplanned interruption of customers' business. Delivers (does not design) fully integrated solutions, which may include peripherals, communications, operating systems and applications software. Serves as an internal resource on technical issues. May have knowledge of third party products. May deliver internal technical training and maintenance seminars and workshops for field engineers or customers. May train other field engineers or customers. May calibrate equipment on-site for large volume customers. May qualify leads.

  • Works on on-site or pickup customer service and support assignments with broadly defined objectives
  • Solves straight-forward issues, challenges and problems within field of specialization

Job Qualifications

  • Bachelors or Masters Degree or University Degree or equivalent. Typically 2-4 years relevant experience for entry to this level.
  • Requires general proficiency with tools, systems and procedures to accomplish job.

Job Function

Support / Service

 

Business:

Services Solutions Group

Employment Program:

Regular

Duration (temp position only):

Not Applicable

Relocation Benefits:

No

Shift:

Day Job

Schedule:

Full Time (F)

Travel Required:

< 25%

Staffing Recruiter:

Mayumi Iwanaga

Hiring Manager:

Katsushi Koizumi

 

Candidates can be considered to work from the following locations:

 

APAC : Japan : Tokyo-To : Hachioji

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***Keysight is an Equal Opportunity Employer.***

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