オンラインサポートエンジニア

Date: Aug 31, 2019

Job Description

Delivers on-line technical support for Post and Pre-sales support on Keysight products and services to both External and Internal customer.
Understands customer’s problems, answers to customer question, provides solutions to resolve their problems, and ensures customer satisfaction.
May be product or technology focused. May deliver customer training classes and consulting related to our application, as well as assist in pre-sales, as part of their tasks. 

社内外の顧客に技術サポートをon-lineで提供する。Keysight社製品あるいはサービスの購入前の支援、購入後のサポートを提供する。
顧客のご要求をその背景も含め正しく理解し、そのご要求を満たす適切な回答を提供することで、お客様の満足を獲得する。
まずは製品あるいはサービスの単体で正確なサポートを提供する。さらにアプケーションやテクノロジーまでサポートの幅を広げることが求められる。
お客様への技術トレーニングの提供または有償のコンサルティングサービスを提供することもある。

 

Job Qualifications

  • Bachelors or Masters Degree or University Degree or equivalent.
  • Typically 2-4 years relevant experience for entry to this level.
  • Requires general proficiency with tools, systems and procedures to accomplish job
  • Japanese fluency. English ability to be able to have technical conversation by email or telephone.
  • No matter whether having experiences or not.  But, Semi-conductor testing,Wireless testing, RF/WM testing, Components testing, High Speed Digital application or auto-mated measurement experience is favorable.
  • 職務経験は問わない。 半導体、通信、高周波技術、電子部品計測、高速デジタルあるいは自動計測関連分野の経験があることは好ましい。

Job Function

Business:

Services Solutions Group

Employment Program:

Regular

Duration (temp position only):

Not Applicable

Relocation Benefits:

No

Shift:

Day Job

Schedule:

Full Time (F)

Travel Required:

< 25%

Staffing Recruiter:

Mayumi Iwanaga

Hiring Manager:

Kazuyuki Tamaru

 

Candidates can be considered to work from the following locations:

 

APAC : Japan : Tokyo-To : Hachioji

___________________________________________________________________________________

Careers Privacy Statement 

***Keysight is an Equal Opportunity Employer.***


Keysight Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Candidates can be considered to work from the following locations:

APAC : Japan : Tokyo-To : Hachioji

Job ID : 33624