Customer Service Specialist

Date: Jul 11, 2019

Location: Colorado Springs, CO, US

Job ID: 33842

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Job Description

At Keysight, we help companies address their toughest challenges with precision and confidence. We offer the most precise electronic measurement tools in the industry, with advanced software to match. Our employees leverage their insight and passion to revolutionize electronic measurement and make a difference in the world.

Looking for a proactive and self-motivated Customer Service Specialist who will be a part of a fast paced, diverse work environment where you take ownership of your work while collaborating closely with internal and external customers.  In this job, you will work with a variety of customers based in the U.S., Canada, and Latin America, while working with an internal team spread across the globe.  This is a complex job that requires excellent communication and organization skills

 

•Evaluates customer service assignments and determines actions required

•Customer service tasks involve analysis and new/customized approaches

•Solves complex administrative problems requiring breadth/depth of customer service knowledge

 

 

Responsible for interfacing with customers, logistics, manufacturing and/or sales or service representatives to handle a variety of pre-sales or post-sales service functions. Responds to and /or provides assistance to Keysight trade customer and internal customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, repair /calibration requests, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration. May act as lead for team responsible for booking/managing orders and processing quotes. Resolves problems by applying established policies, procedures and tactics.

Job Qualifications

Qualifications:  **Must be fluent in French and English (Written & Verbal)**  

•Wants to delight customers, above and beyond the call of duty

•Ability to offer alternate solutions to existing processes/procedures

•Able to clearly articulate messages to a variety of audiences.

•Able to establish and maintain strong relationships.

•Time management in fast paced environment

•Organizational skills to maximize productivity

•Adapts to customer situation & different personalities

•Work is accurate and with eye for detail

•Is always seeking to improve the job and provides solution oriented feedback

•Demonstrate business judgment by knowing when to work independently and when to collaborate

•Ability to solve complex issues that are in the best interest of the customer and the company

•Positively manage stress that is typical in a customer service environment

•Proficient in Microsoft suite to include Outlook, Excel, Word, PowerPoint (Access skills are a plus)

•Knowledge of Salesforce, Siebel and/or Oracle preferred

•Hourly position that may involve occasional overtime

•Office hours are Monday through Friday for 8 hrs. a day on average with start time varying between 7am and 9am, and working on U.S holidays

•Telecommuting is not an option for this role

•Requires higher education or specialized training/certification, or equivalent combination of education and experience. 

•Requires extensive knowledge and skills to complete specialized tasks. 

***Must be proficient in French & English (Written & Verbal communication skills required) ***

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Visa sponsorship is not available for this position.

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Job Function

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Privacy Statement 

***Keysight is an Equal Opportunity Employer.***


Keysight Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Candidates can be considered to work from the following locations:

Americas : United States : Colorado : Colorado Springs

Job ID : 33842 

Apply now »