Field Service Engineer, Senior

Date: Nov 8, 2018

Location: Chengdu, 51, CN

Job ID: 30921

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Keysight is the world's leading electronic measurement company, helping scientists and engineers address their toughest technical challenges with confidence through innovations in wireless, modular, and software solutions. Our employees leverage their insight and passion to deliver measurement solutions in wireless communications, aerospace and defense, and semiconductor markets with world-class platforms, software and consistent measurement science.

This job will be part of the Services Solutions Group, which helps customers manage test instruments across the instruments' lifecycles - calibration, repair, technology refresh, asset management, consulting, training and product purchase alternatives. With service centers in over 30 countries, Services is a people intensive, local business.

The Services Solutions Group helps customers find new ways to maximize their asset usage, streamline their engineering operations, and achieve lower costs.

Job Description

Responsible for on-site and repair center activities such as installation, implementation, maintenance and repair of company and multi-vendor systems solutions which may include hardware, software and networking products as well as operating systems. Installs and optimizes hardware/software/network products and configurations at customer sites. Diagnoses and resolves product performance problems. Performs maintenance and repair services. Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance. Proactively responds to potential equipment issues to prevent unplanned interruption of customers' business. Delivers (does not design) fully integrated solutions, which may include peripherals, communications, operating systems and applications software. Serves as an internal resource on technical issues. May have knowledge of third party products. May deliver internal technical training and maintenance seminars and workshops for field engineers or customers. May train other field engineers or customers. May calibrate equipment on-site for large volume customers. May qualify leads.

  • Determines and develops approaches to complex field service and support assignments
  • Leads field service and support - related projects using in-depth experience to influence results
  • Solves complex problems using in-depth experience

Job Qualifications

  • Bachelors or Masters Degree or University Degree or equivalent. Typically 8+ years relevant experience for entry to this level.
  • Requires general proficiency with tools, systems and procedures to accomplish job.
  • Demonstrate in-depth knowledge of RF Spectrum Analyzer, Network Analyzer and Source's principle, spec, test method and application.
  • Demonstrated ability to provide technology leadership.
  • Self-motivated, quick learner, and problem solver.
  • Excellent communication and presentation skills to keep customer satisfaction.
  • Demonstrated ability to on-site service and customer training.
  • Contributes to quality improvement with service support team and division.
  • Strong teamwork and hardwork spirit.
  • Fluent in spoken English and excellent in reading and writing.

Job Function

Support / Service

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Privacy Statement 

***Keysight is an Equal Opportunity Employer.***

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