Intermediate Technical Support Engineer

Date: Apr 13, 2019

Location: Bucharest, B, RO

Job ID: 30632

Apply now »

 

Responsibilities:
• Provide basic level telephone and email support to Ixia customers located in EMEA / US region
• Assists customers with software entitlement issues and help with upgrade and license process
• Assist customers with operation and configuration of Ixia hardware and software
• Takes care of tracking, packing and shipping the hardware by following the internal procedure
• Accurately log, track and maintain customer service requests
• Effectively work and communicate with worldwide support and engineering team
• Achieve customer satisfaction and support metric goals
• On demand support during late shifts and weekends (not on a regular basis)

Requirements:
 
• BS or MS in Computer/Electrical Engineering with focus on Internet/Networking
• Knowledge of Ethernet, IP, DHCP, PPP, VLAN, routing protocols

• Excellent English communication skills (written and verbal)
• Highly organized and detail oriented
• Ability to coordinate with teams in offshore locations
• Self-sufficient self-starter who can work with little or no direction

Desirable:

• CCNA
• Scripting (TCL or any other language)
• Experience on switch/ router configuration on Cisco.
• Unix/Linux experience is a plus.

Job Description

Job Qualifications

Job Function

___________________________________________________________________________________

Privacy Statement 

***Keysight is an Equal Opportunity Employer.***


Keysight Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Candidates can be considered to work from the following locations:

EMEA : Romania : Bucharest : Bucharest

Job ID : 30632 

Apply now »