Remote Engineer, Advanced

Date: Feb 13, 2019

Location: Bucharest, B, RO

Job ID: 31885

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  • Provide expert level telephone and email support to Ixia customers.
  • Assist customers with operation and configuration of Ixia hardware and software, with an emphasis on Visibility products.
  • Accurately log, track and maintain customer service requests
  • Achieve customer satisfaction and support metric goals, SLAs.  
  • Effectively work and communicate with worldwide support and engineering team

 

  • BS or MS in Computer/Electrical Engineering with focus on Internet/Networking (or CCNP).  Extensive IP networking background.
  • 5+ years’ experience with L2-7 protocols, Customer Support or Network Management.
  • Experience on monitoring systems: Taps, Network Packet Brokers (NPB), Monitoring Tools.
  • Hands on experience on configuring different layer 2-7 technologies ranging from subscriber access, to routing, load balancing, security and general IP forwarding in IPv4 and IPv6 networks, hardware debug, SNMP and Syslog configuration.
  • Security knowledge
  • Excellent English communication skills (written and verbal)
  • Highly organized and detail oriented
  • Ability to coordinate with teams in offshore locations
  • Self-sufficient self-starter who can work with little or no direction
  • Prior Customer Support Experience.

 

Desirable:

  • CCNP
  • CCNA Security or any other Security certification
  • Expertise in Internet Security technologies – IPSec/SSL
  • Scripting (TCL or any other language)
  • Experience on configuration of firewalls, ACL’s, access and tunneling protocols on Cisco, Juniper and other vendor’s routers.
  • Unix\Linux experience
  • Virtualization (VMWare, KVM, OpenStack, HyperV) 

Job Description

 

  • Provide expert level telephone and email support to Ixia customers.
  • Assist customers with operation and configuration of Ixia hardware and software, with an emphasis on Visibility products.
  • Accurately log, track and maintain customer service requests
  • Achieve customer satisfaction and support metric goals, SLAs.  
  • Effectively work and communicate with worldwide support and engineering team

Job Qualifications

  • BS or MS in Computer/Electrical Engineering with focus on Internet/Networking (or CCNP).  Extensive IP networking background.
  • 5+ years’ experience with L2-7 protocols, Customer Support or Network Management.
  • Experience on monitoring systems: Taps, Network Packet Brokers (NPB), Monitoring Tools.
  • Hands on experience on configuring different layer 2-7 technologies ranging from subscriber access, to routing, load balancing, security and general IP forwarding in IPv4 and IPv6 networks, hardware debug, SNMP and Syslog configuration.
  • Security knowledge
  • Excellent English communication skills (written and verbal)
  • Highly organized and detail oriented
  • Ability to coordinate with teams in offshore locations
  • Self-sufficient self-starter who can work with little or no direction
  • Prior Customer Support Experience.

 

Desirable:

  • CCNP
  • CCNA Security or any other Security certification
  • Expertise in Internet Security technologies – IPSec/SSL
  • Scripting (TCL or any other language)
  • Experience on configuration of firewalls, ACL’s, access and tunneling protocols on Cisco, Juniper and other vendor’s routers.
  • Unix\Linux experience

Job Function

Support / Service

 

Business:

ISG Support & Services

Employment Program:

Regular

Duration (temp position only):

Not Applicable

Relocation Benefits:

No

Shift:

Day Job

Schedule:

Full Time (F)

Travel Required:

< 25%

Staffing Recruiter:

Maria-Alina Balcacean

Hiring Manager:

Razvan Ioan Arhip

 

Candidates can be considered to work from the following locations:

 

EMEA : Romania : Bucharest : Bucharest

 

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Privacy Statement 

***Keysight is an Equal Opportunity Employer.***


Keysight Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

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