Technical Support Application Engineer - Expert Level

Date: Jul 21, 2019

Location: Boeblingen, BW, DE

Job ID: 30407

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Job Description

This is your opportunity to join our KeysightCare team who deliver technical and application support to external customers and our strategic partners.   The KeysightCare Technical Support Application Engineer is a key player in the customer value chain and you are critical in resolving customer’s technical problems.   

We are looking for an experienced engineer who can demonstrate a broad knowledge of instrumentation, applications and technologies, who can share their knowledge and experience, to mentor and inspire positive change to raise the technical capability level across the team.

 

The successful candidate must demonstrate a real passion for customer success.  Excellent communication skills, self-motivation and strong analytical skills are key success factors.  As needed, periodic travel to support training and onsite customer support.


Responsibilities include:

  • Coach, mentor and share technical knowledge of products, applications and technologies to enhance the technical capability needed to support KeysightCare customer expectations.
  • The successful candidate will be a key contributor to the KeysightCare regional strategy and will work with Keysight EMEAI Regional Manager to define a structured training model to address soft skills and technical skills across EMEAI team.   
  • Lead KeysightCare projects requiring coordination with customers and internal business partners including R&D teams, sales channel and WW KeysightCare team.
  • Provide timely and effective pre and post sales technical and application support, solving technical problems of varied scope and complexity.
  • The technical support application engineer is the technical interface between the customers and the Keysight WW support team. Close cooperation with the Keysight’s R&D, ISTs and CoEs teams.
  • Leverage post sales interactions with customers to probe and qualify further business opportunities.
  • Take proactive actions while interacting with customers in terms of solving current problems or addressing potential future needs.
Job Qualifications

Job Qualifications:

  • Bachelor and/or Master’s degree in Electrical Engineering or science discipline.
  • Typically, 8+ years relevant experience working in a Digital/RF technologies or related business.
  • Requires indepth knowledge and experience in job and ability to work independently.
  • Solid understanding of the generation, demodulation and analysis of digital communication signals.
  • Solid understanding of RF/MW fundamentals with practical experience using RF/MW test equipment.
  • Local language written and oral communication essential.  A strong level of English language skills required.
  • Understands the local market, customer needs and dynamics, strong communicator who can positively interact with customers.
  • Represent the ‘Voice of the Customer’ and be able to escalate issues and proactively drive improvements needed to increase customer satisfaction.
  • Demonstrate strong team leadership and have experience of fostering teamwork and team development.
  • Advanced Scripting Programming skills using languages such as C++,C#, VEE, LabView, MATLAB ® or VB, an advantage.
  • Position will be officebased located in Boeblingen, Germany.  As needed, periodic travel to support training and onsite customer support.
  • Strong organisational skills, ability to multitask, prioritise and work well under pressure.
  • Full driving license.

Bitte senden Sie uns Ihren Lebenslauf in ENGLISCHER Sprache für unser internationales Interview Team.

Keysight is an equal opportunity employer.

Job Function
Support / Service

 

Business:

WWS - Europe, Middle East, Africa, & India

Employment Program:

Regular

Duration (temp position only):

Not Applicable

Relocation Benefits:

No

Shift:

Day Job

Schedule:

Full Time (F)

Travel Required:

< 25%

Staffing Recruiter:

Christopher Johnson

Hiring Manager:

Jenny Isitt

 

Candidates can be considered to work from the following locations: Boeblingen, near Stuttgart

 

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Privacy Statement 

***Keysight is an Equal Opportunity Employer.***


Keysight Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

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