Multilingual Customer Service Representative (m/f/x)

Date: Jun 23, 2019

Location: Barcelona, CT, ES

Job ID: 27406

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Job Description

Keysight Technologies has been unlocking electronic measurement insights for 75 +years. No other company offers our depth and breadth of measurement tools and expertise. Our singular focus helps scientists and engineers address their toughest challenges with precision and confidence. With our help, they are better able to deliver the breakthroughs that make a measurable difference in the world. 

In this job, you will be responsible for interfacing with customers, logistics, manufacturing and/or sales or service representatives to handle a variety of pre-sales and post-sales service functions. You will respond to and /or provide assistance to Keysight trade customer and internal customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, repair /calibration requests, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration. You like resolving problems, by applying established policies, procedures and tactics. 

 

  • Determines and develops approaches to administrative customer service assignments
  • Responsible for customer service tasks which require planning and judgment
  • Solves a broad range of customer service problems varying in scope and complexity

Job Qualifications

To be successful in this position, you bring the following with you:

Fluent English PLUS a Native Eurpean Language ARE A MUST (German, French, Dutch, etc...)
• Degree in Economics, Administration or equivalent.
• 2-3 years related experience. 
• You like working with computers and applications, you are fluent to use MS OFFICE tools like Word, Excel, Outlook and PowerPoint
• Knowledge of on Oracle platform and Siebel are really nice to have.
• Requires complete understanding of general and technical aspects of job: mainly customer relationship and order management processes.

 

Moreover, you would also need the following personal abilities:

  • You are a team player and have the ability to work under timeline and objective pressure.
  • You are a quick learner.
  • You have the ability to multi-task, deal effectively with ambiguity and prioritize among different tasks.
  • You are self-motivated; work independently with minimum direction in a distributed team environment.

Job Function

 

Business:

KEF HR

Employment Program:

Regular

Duration (temp position only):

Not Applicable

Relocation Benefits:

No

Shift:

Day Job

Schedule:

Full Time (F)

Travel Required:

None

Staffing Recruiter:

Claudia Conlan

Hiring Manager:

Marina Anguiano Sole

 

Candidates can be considered to work from the following locations:

 

EMEA : Spain : Catalonia : Barcelona

 

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Privacy Statement 

***Keysight is an Equal Opportunity Employer.***


Keysight Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

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