Technical Support Engineer II

Date: Jan 6, 2019

Location: Bangalore, KA, IN

Job ID: 28344

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Job Description

Would be responsible to deliver remote diagnostic and technical support and technical services to our domestic and international customers, will be responsible for providing on-line assistance to customers in troubleshooting problems and delivering customized technical solutions.

Technical Skills (or JD expectation)

  • Proficient in the L2/L3 and communications protocol test domain, supporting high-end test products.  Excellent understanding of routing protocols (e.g. OSPF, BGP, IS-IS), knowledge of internet protocols such as, FTP, HTTP, knowledge on DHCP, DNS are added advantage
  • Proficiency in Linux and Windows troubleshooting ability.
  • proficient in scripting (tcl/perl),
  • Experience in the Telecommunications industry would be an added advantage

 

Soft skills

  • Co-ordinate across cross functional teams (R&D, marketing, sales and manufacturing teams).
  • Recommending test methods, guiding the technical support across global support teams.
  • Should be good Team Player, customer focused, self driven/ self motivated
  • Ability to ramp-up fast on new Technologies.
  • Ability to provide solutions to customers
  • Possess good communication skill (written/verbal), interpersonal skills, debugging skills
  • Added Advantage: 2-3 years serviced as technical support Engineer.

Job Qualifications

  • Candidates with 0- 4 years of experience.
  • Bachelors/Masters Degree on Telecommunications Engineering, Electronic Engineering or Computer Science or related field or equivalent experience.
  • CCNP or higher Certified candidates preferred.

Job Function

Support / Service

 

Business:

Ixia Group

Employment Program:

Regular

Duration (temp position only):

Not Applicable

Relocation Benefits:

Yes

Shift:

Day Job

Schedule:

Full Time (F)

Travel Required:

< 25%

Staffing Recruiter:

Rishi Singla

Hiring Manager:

Purushottam Jangid

 

Candidates can be considered to work from the following locations:

 

APAC : India : Karnataka : Bangalore || APAC : India : Karnataka : Bengaluru

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***Keysight is an Equal Opportunity Employer.***

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